Privacy Policy
At Lombok Komodo Trip, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Information Collection
We collect information that you provide directly to us when you:
- Create an account or profile on our website
- Book a tour or travel package
- Contact our customer service
- Subscribe to our newsletter
- Participate in surveys or promotions
Personal Information We Collect
The types of personal information we collect may include:
Contact Information
This includes your name, email address, phone number, and mailing address.
Payment Information
When you make a booking, we collect payment information including credit card details, billing address, and other financial information necessary to process your payment. Note that we use secure third-party payment processors and do not store complete credit card information on our servers.
Travel Information
This includes travel dates, destinations, accommodation preferences, special requests, passport information, emergency contacts, and other details necessary to fulfill your travel arrangements.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and device identifiers
- Browser type and operating system
- Pages you view and links you click
- Time spent on our website and referring websites
Note: We use this information to improve our website, enhance user experience, and analyze how users navigate and utilize our site.
Information Use
We use the information we collect for various purposes, including to:
- Process and confirm your travel bookings
- Provide customer support and respond to your inquiries
- Send administrative information, such as updates about your booking
- Send marketing communications (with your consent)
- Personalize your experience on our website
- Improve our services and develop new features
- Detect and prevent fraud or other illegal activities
- Comply with legal obligations
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- To perform our contract with you when you book a tour or create an account
- To comply with legal obligations
- For our legitimate business interests
- With your consent, which you can withdraw at any time
Information Sharing
We may share your information with:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Tour operators and local guides
- Hotels and accommodation providers
- Transportation companies
- Payment processors
- Customer support services
- Marketing and analytics providers
Business Partners
We may share information with business partners who offer services in conjunction with us, such as travel insurance providers or activity operators.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Important: We do not sell your personal information to third parties for their own marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.
Security Measures
Our security measures include:
- Encryption of sensitive data
- Secure network architecture
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You can object to our processing of your information for certain purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: lombokkomodotrip02@gmail.com
- Address: Jl. Pariwisata Senaru, Dusun Tumpang Sari, Mataram, West Nusa Tenggara 83354, Indonesia
Need More Information?
If you have any questions about our privacy practices or would like to exercise your rights, we’re here to help.
Contact Our Privacy Team